Parcel Management Group cuts what US businesses pay to ship — small package, LTL and full truckload — through better rates, tighter invoices and recovered refunds. Peace of mind, not just a shipping rate.
Parcel Management Group is a US freight and parcel spend management firm that reduces what businesses pay to ship. We run a nationwide small package discount program for UPS and FedEx shippers, dispatch LTL and full truckload freight, and audit carrier accounts to recover refunds on late or unused shipments. The Small Package Program has no fees, no contract and no cost to your business.
To deliver premium freight solutions through expert service, precision logistics, and a customer-first approach. We provide peace of mind, not just shipping rates — ensuring every client experiences the highest level of care, reliability, and excellence.
Four ways PMG moves your freight for less — with the personal service and attention every shipment deserves.
One of the most competitive small package discount programs available nationwide — surpassing even top association and group discount programs. Enrollment is fast and simple, with billing seamlessly handled through a trusted third-party partner, delivering exceptional savings without sacrificing service quality.
A full LTL dispatch team that delivers fast, reliable turnaround on every shipment. Our rates are highly competitive, but what sets us apart is the level of personal service and attention we give every load — a team committed to moving your freight smoothly, efficiently, and with zero hassle.
Customized, end-to-end FTL shipping designed for maximum efficiency and reliability. Competitive rates come paired with exceptional service, so every load is handled with precision and care — a dedicated partner delivering seamless truckload shipments every step of the way.
Expert refund recovery to help you reclaim money from late or unused UPS and FedEx shipments. We proactively audit your accounts, identify eligible refunds, and handle the entire claims process on your behalf — so you maximize savings effortlessly while focusing on your business.
Practical freight know-how from the people who move it every day.
Track Forward Air freight with a PRO or bill of lading number, find your tracking number on the paperwork, and know what to do when a shipment stops scanning.
Continue reading →Prepay and add means the shipper pays the carrier and bills the freight on to the buyer. How it works, how it differs from prepaid and collect, and its risks.
Continue reading →Track TForce Freight with a PRO or BOL number, find your PRO on the paperwork, read the scan statuses, and know what to do when tracking stops updating.
Continue reading →The correct US shipping address format, what the shipper address means, how to use c/o and attention lines, and why address errors trigger carrier correction fees.
Continue reading →Dimensional weight explained: how UPS and FedEx calculate DIM weight using divisor 139, why you get billed for air, and how to cut dimensional-weight charges.
Continue reading →Parcel audits check UPS and FedEx invoices for surcharge and service errors. Freight audits check LTL and truckload bills for classification and accessorial errors.
Continue reading →"Not only has PMG taught us about how the shipping industry works, but they've introduced us to LTL and other freight options that have saved us time and money. They've walked us through each step along the way and have handled the frustrating issues that come up when shipping companies mess up. Highly recommend their services!"
"Parcel Management has truly become an extension of the Playmakers team. They've taken an area of our business that we didn't fully understand and turned it into a strength — saving us time, money, and stress. They've developed such a deep understanding of our operations that they often anticipate our needs before we even reach out."
"I've worked with Parcel Management Group for over 10 years now, and it's always been a great experience. Communication is spot-on and they always deliver on what they promise. Super easy to work with and I highly recommend them!"
"We've relied on PMG for prompt scheduling, troubleshooting, and finding competitively priced carriers. In the apparel industry, profit margins are thin. With PMG's help, they've increased our bottom line and become a trusted strategic partner."
"The folks at Parcel Management Group are really great to work with. Super quick to respond, immense industry knowledge, and a genuine commitment to customer satisfaction."
"We have used Parcel Management Group for the past several years for our LTL shipments and have been very pleased with the service and communication regarding our shipments. I highly recommend using PMG for anyone wanting the BEST service for your freight needs."
PMG offers full-service freight brokerage solutions, including parcel, LTL (less-than-truckload), FTL (full truckload), international shipping, and specialized freight services — all with premium, white-glove support.
Yes! We provide consulting and data analysis to identify savings, optimize carrier selection, and streamline your supply chain for better performance.
PMG focuses on service excellence, reliability, and expert guidance, not just the cheapest rates. We help protect your business from costly delays, claims, and frustrations — saving you time, money, and stress in the long run.
Yes! PMG offers proactive claims management, guiding you through every step and working directly with carriers to maximize your recovery.
We take immediate action, filing claims on your behalf, coordinating directly with carriers, and keeping you informed throughout the resolution process so you don't have to manage the headache. Just notify PMG of your issue within 3 days of receiving the shipment and we'll take care of the rest.
Any parcel typically under 150 lbs. and within specific size limits, shipped via carriers like UPS, FedEx, or USPS.
Ground is more economical with longer delivery times. Express (Next Day, 2nd Day) is faster and costs more.
Rates depend on package weight, dimensions, delivery speed, distance, and any surcharges.
DIM weight is calculated using package size, not just weight. It ensures large, light boxes don't cost too little to ship.
Yes, most carriers offer scheduled or on-demand pickups, often for a small fee.
Yes, all major carriers offer detailed tracking from pickup to final delivery.
You can file a claim. Most carriers offer guaranteed delivery times for express services and basic insurance coverage.
Standard corrugated boxes work well. Use protective materials for fragile items, and make sure to label clearly.
Yes, additional insurance is available beyond the default coverage (usually $100 value with most carriers).
Use negotiated carrier rates, ship with zone optimization, and consolidate shipments when possible.
LTL (Less-Than-Truckload) shipping is used when freight doesn't require a full truck. Multiple shipments from different shippers share space and cost on the same truck.
LTL is ideal for shipments between 150–15,000 lbs. that don't require an entire trailer. It's cost-effective for smaller freight volumes.
Rates are based on freight class, weight, distance, dimensions, and additional services like liftgate or residential delivery.
Freight class (NMFC) is a standardized classification that impacts cost. It's determined by density, handling, stowability, and liability.
Yes, most carriers offer tracking via PRO number or BOL number through their online portals or customer service.
Transit times depend on the origin and destination but typically range from 1 to 7 business days.
A Bill of Lading (BOL) is the primary document. It serves as a receipt and contract between shipper and carrier.
Basic carrier liability is included but often limited. Additional freight insurance is recommended for higher-value shipments.
You can file a freight claim with the carrier. Document the damage with photos, save all packaging and paperwork, and notify the carrier at delivery or as soon as possible.
Not necessarily. If you don't have a dock or forklift, request a liftgate service at pickup or delivery for an extra fee. Some carriers allow the product to be unloaded by hand to avoid additional liftgate fees.
FTL shipping means your freight exclusively occupies a truck. It's faster and safer for larger shipments.
Use FTL for shipments over 15,000 lbs., high-value or fragile items, or when you need faster transit times.
Pricing is based on mileage, route, equipment type, fuel cost, and market demand — but not freight class.
Common options include dry vans, flatbeds, and refrigerated (reefer) trailers.
Yes, FTL is typically faster because the truck goes directly from pickup to delivery without handling other freight.
Yes, many carriers provide GPS tracking or location updates from the driver or dispatch.
Possible charges include detention, layover, truck ordered not used (TONU), and lumper fees.
Not always. You can ship loose or floor-loaded items if secured properly, though palletizing helps with loading and safety.
Yes, but like LTL, it's limited. Consider additional cargo insurance for high-value freight.
Same-day shipping is possible, but booking 24–48 hours in advance ensures better availability and pricing.
Tell us about your freight and a PMG broker will be in touch. Peace of mind, not just a shipping rate.
